Newest Innovation Elevates the Mobility Equipment Rental Customer’s Guest Experience
Special Needs at Sea, a division of Special Needs Group (SNG), Inc., is a cruise line travel services company whose primary mission is to assist cruise vacation travelers with durable medical equipment rental needs to get out and see the world. Delivering an accessible world™ is their goal.
Be it is some form of mobility device rental, the need to rent oxygen delivery equipment, refrigeration for medication, materials for a service animal, or even baby gear rental like a crib, the company strives to fulfill all special travel needs while at sea.
SNG’s White Glove Service adds a very personal and focused touch to the cruise vacation experience. Upon arrival at the departure port terminal, the SNG White Glove Ambassador will personally deliver the rental equipment, demonstrate how to use it properly, and address any questions the cruise line passenger may have regarding optimal operation of the rental.
Upon disembarking, the SNG White Glove Ambassador will meet the cruise passenger to expedite the equipment rental return, thus ensuring a smooth, seamless experience from beginning to end of the cruise.
Available at Ports in the USA, Canada, and Abroad
Currently Special Needs At Sea/SNG is offering White Glove Service on round trip cruise departures from ports in the United States and Canada as well as internationally.
Ports in the USA and Canada now offering White Glove service include: Miami, Fort Lauderdale, Port Canaveral, Tampa, Mobile, New Orleans, Galveston, Norfolk, Baltimore, Boston, New York, Long Beach, Los Angeles, Seattle, Honolulu, Vancouver, and San Juan.
International Ports currently include Amsterdam, Barcelona, Civitavecchia, Copenhagen, Piraeus, Rotterdam, Southampton and Venice.
The list of ports offering this new service will be expanded, so check with SNG if your port is not listed at the time of this writing.
Serving Top Cruise Line Operators
White Glove Service is offered at the above mentioned ports for cruise passengers sailing on the following cruise lines and vessels: Norwegian, Regent, Oceania, and Carnival.
The new service is also provided for Royal Caribbean International’s Allure of the Seas, and applies to Mobility Equipment only.
Two dedicated phone numbers have been established to book White Glove Service and all bookings must be placed via SNG’s Call Center at either 800-513-4515 or 954-585-0575. SNG has bi-lingual representatives to serve their customers.
To view Special Needs at Sea/SNG available rentals please visit their rental page on their website.